Policies

PRIVACY POLICY
As soon as you visit our website www.zoise.xyz or contact us, we receive information about you. In this privacy statement
we explain what we do with that information. We always handle your information with care and store it securely. If you
have any questions or want to know what information we have on you, please contact us. We may amend this privacy
statement if necessary. We recommend that you regularly review this privacy statement so that you are aware of these
changes. This privacy statement was last modified on 18 oktober 2023.
Contents
When do you apply this privacy statement?
Who uses your data?
Whose data do we use?
How do we get your data?
What data of you do we use?
What do we use your data for?
How long do we store your data?
Who do we share your data with?
Where do we store your data?
How safe is your data with us?
What are your rights?
Which rules apply to this privacy statement?
Which cookies do we use?
What do we do with data of minors?
Do you have a question about this privacy policy?
1. When do you apply this privacy statement?
This privacy statement applies to all personal data that we process and to all domains related to us. This concerns the
personal data of everyone who has ever had contact with us or visited our website, such as visitors, customers and business
contacts. Personal data is all data that can be traced back to you as an individual, such as your name, telephone number, IP
address, customer number or surfing behavior. If you want to know more about personal data, please visit the website of
the Dutch Data Protection Authority.
2. Who uses your data?
K Omar is responsible for the website www.zoise.xyz and therefore the responsible person for the use of your personal data
as described in this privacy statement. The full details are:
K Omar
Putsebocht 90F
3073HP Rotterdam
3. Whose data do we use?
We process the personal data of everyone who has had contact with us or visited our website. These include visitors,
private customers, business customers and contact persons of our partners.
4. How do we get your data?
We receive the data directly from you as soon as you:
visit our website
create an account
fill in data on our website
contact us by mail, telephone or other means
give permission for its use to one of our partners
5. What data of you do we use?
We use the following data:
name
gender
address or business address
delivery address
e-mail address
telephone number
payment details
BSN (citizen service number)
age
6. What do we use your data for?
We only use your personal data for the purpose for which we are allowed to use it:
we use your data because we want to give you the best service as a customer and we can do without it information
we use your data to comply with the law, such as keeping data for the tax authorities
7. How long do we keep your data?
We keep your personal data for as long as we are required to do so by law and for as long as necessary for the purpose for
which we use your data. For example, as long as you are a customer with us, we store your data according to the statutory
retention period of seven years. After that, we only keep your data for statistical purposes and to handle any complaints or
legal matters. If you want to know more about how long we store specific data about you, please contact us.
8. Who do we share your data with?
We only process your personal data ourselves. We don't share your personal data with others.
9. Where do we store your data?
We process your data within the European Economic Area. This means that we also store your data within the EEA. If you
have any questions about this, please feel free to contact us.


10. How safe is your data with us?
We have done a lot to protect your data as well as possible, both organisationally and technically. We have secured our
systems and various means of communication to ensure that your data does not end up in the hands of others. Your data is
therefore safe with us. We also ensure that your data is only used by people who have received permission from us. If you
have any questions about the specific method of securing, please contact us.
11. What are your rights?
Because we use your personal data, you have various rights. We have listed these rights for you below.
Right to information
We must explain to you in an understandable and clear manner what we do with your data and what control you have over
it. That is why we explain in detail in this privacy statement what data we collect from you and how we handle your data.
Right to access
You may always ask us to view the data we hold about you.
Right to correction
You may ask us to have your data corrected if it is incorrect or incomplete.
Right to object
You may object to the processing of your data if you do not agree with the way we handle your personal data. This right
applies to the data we use for direct marketing. You can indicate to us that you no longer wish to receive e-mails from us.
This also applies to personalized recommendations on our website.
Right to data portability
If you are a customer of ours or if you have given permission for the use of your data, you may ask us to send you the
digital data we have about you. This way you can transfer that data to another organisation if you wish.
Right to restriction
You may ask to limit the use of your data. This means that in certain cases we may only store your data but not use it.
Right to be forgotten
You may ask us to delete all data we have about you. We will then delete all data that can be traced back to you. In some
cases we cannot or may not yet delete your data. For example, we have to keep some data for 7 years for the tax authorities.
Right to submit a complaint
You may submit a complaint about the way in which we handle your data. If you have a complaint, we will be happy to
resolve it for you. To do so, please contact us. You may also submit your complaint to the Dutch Data Protection
Authority. Of course we hope that it does not come to that, but if it's necessary you can also go to court. In that case, the
court in the place of residence of K Omar is the one which will handle your complaint.
How do I submit a request or complaint?
You can submit your request or complaint to us by sending a mail to info@zoise.xyz. We process every request or
complaint within 30 days. If you submit multiple applications or complaints or if you submit a complex requerst or
complaint, this may take more time. In that case, we will contact you within 60 days at the latest. We may ask you to
identify yourself. In that case, we will ask you to submit certain information to ensure that you are the correct person whose
personal data is.
12. What rules apply to this privacy statement?
Our privacy statement must meet several conditions. These conditions can be found in particular in the Dutch General Data
Protection Regulation. In addition, the general rules that apply under Dutch law apply to our privacy statement.
13. Which cookies do we use?
You can indicate yourself what data we may use from you. If you have given us permission to personalize your profile
based on your surfing and search behaviour, we can set up our website specifically for you so that its use becomes easier
and more personal. We do this using cookies. A cookie is a small text file that is placed on your hardware when you visit
our website.
We use the following types of cookies on our website:
functional cookies: like session and login cookies to collect session and login information
anonymised analytic cookies: to obtain information regarding the visits to our website, like numbers of visitors,
popular pages and topics
non-anonymised analytic cookies: to obtain information regarding the visits to our website, like the number of
visitors, popular pages and topics
tracking cookies: like advertising cookies that are intended to show relevant advertisements
More specifically, we use the following cookies on our website:
anonymised Google Analytics (analytical cookie)
Google Analytics (analytical cookie)
Adobe (analytical cookie)
Facebook (tracking cookie)
Google Adwords (tracking cookie)
14. What do we do with data of minors?
We do not target minors with our website. This means that if you are under the age of 18, you need permission from a
parent or guardian to use our website. If you are a minor when you visit our website or webshop, we assume that you have
received this permission before your visit.
15. Do you have a question about this privacy policy?
If you have a question about our privacy policy, please feel free to contact us on info@zoise.xyz. We are happy to help.


COOKIE STATEMENT
1. The use of cookies
www.zoise.xyz uses cookies. A cookie is a small file that is sent along with pages from this website and / or Flash
applications and stored by your browser on the hard drive of your computer, mobile phone, smartwatch or tablet. The
information stored therein can be sent back to our servers on a subsequent visit.
The use of cookies is of great importance for the smooth running of our website, but also cookies of which you do not
immediately see the effect are very important. Thanks to the (anonymous) input from visitors, we can improve the use of
the website and make it more user-friendly.
2. Permission for the use of cookies
Your permission is required for the use of certain cookies.
3. The type of cookies and their objectives
We use the following types of cookies:
Functional cookies: these allow us to operate the website better and they make our website more user-friendly for the
visitor. For example, we store your login details or what you have put in your shopping cart.
Anonymised analytical cookies: these ensure that an anonymous cookie is generated every time you visit a website. These
cookies know whether you have visited the site before or not. Only on the first visit, a cookie is created and on subsequent
visits the existing cookie is used. This cookie is only for statistical purposes. For example, the following data can be
collected:
the number of unique visitors
how often users visit the site
which pages users view
how long users view a certain page
on which page visitors leave the site
Analytical cookies: these ensure that every time you visit a website a cookie is generated. These cookies know whether
you have visited the site before or not. Only on the first visit a cookie is created and on subsequent visits the existing
cookie is used. This cookie is only for statistical purposes. This way data may be collected such as:
the specific pages you've viewed
how long you stayed on a particular page
on which page you left the site
Personal tracking cookies: these allow us to learn that besides our website have also visited the relevant other website(s)
from our network. The resulting profile is not linked to your name, address, e-mail address and the like, but only serves to
match advertisements to your profile, so that they are as relevant as possible to you. We ask your permission for these
cookies. These cookies are therefore not placed without your permission.
Tracking cookies from others: these keep track of the pages you visit on the internet in order to build your personal
profile. This profile is not linked to your name, address, e-mail address and the like as known to us, but only serves to
match advertisements to your profile so that they are as relevant as possible to you. We ask your permission for these
cookies. These cookies are therefore not placed without your permission.
Social media related cookies: with these cookies websites like Facebook and LinkedIn register which articles and pages
you share via their social media sharing buttons. They may also contain tracking cookies that track your surfing behavior
on the web.
Site improvement cookies: these allow us to test different versions of a web page to see which page is best visited.
4. Your rights with regard to your data
You have the right to inspect, rectify, limit and delete personal data. You also have the right to object to the processing of
personal data and the right to data portability. You can exercise these rights by sending an e-mail to info@zoise.xyz. To
prevent abuse, we may ask you to identify yourself adequately. When it comes to access to personal data linked to a cookie,
we ask you to send a copy of the cookie in question. You can find this in the settings of your browser.
5. Blocking and deleting cookies
At any time you can easily block cookies yourself or delete them via your internet browser. You can also set your internet
browser so that you receive a message when a cookie is placed. You can also indicate that certain cookies may not be
placed. View the help function of your browser for this option. If you delete the cookies in your browser, this may have
consequences for the pleasant use of this website. Some tracking cookies are placed by third parties which, among other
things, show you advertisements via our website. You can delete these cookies centrally via youronlinechoices.com.
Please note that if you don't want any cookies, we cannot guarantee that our website still works well. Some functions of the
site may be lost or you may not be able to visit the website at all. In addition, refusing cookies does not mean that you will
no longer see advertisements at all. The advertisements are then no longer tailored to your interests and can therefore be
repeated more often.
How you can adjust your settings differs per browser. Please refer to the help function of your browsing or click on one of
the links below to go directly to the manual of your browser.
Firefox: https://support.mozilla.org/en/kb/cookies-delete-data-delete-websites-stored
Google Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform=Desktop&hl=en
Internet Explorer: https://support.microsoft.com/en-gb/kb/278835
Safari on smart phone: https://support.apple.com/en-en/HT201265
Safari on Mac: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
6. New developments and unforeseen cookies
The texts of our website can be adjusted at any time due to continuous developments. This also applies to our cookie
statement. Therefore, please read this statement regularly to stay informed of any changes. In blog articles, use can be made
of content that is hosted on other sites and made accessible by www.zoise.xyz by means of certain codes (embedded
content), as with YouTube videos for example. These codes often use cookies. However, we have no control over what
these third parties do with their cookies.
It is also possible that cookies are placed via our websites by others, of which we are not always aware. Do you encounter
unforeseen cookies on our website that you cannot find in our overview? Please contact info@zoise.xyz. You can also
contact the third party directly and ask which cookies they placed, what the reason is, what the lifespan of the cookie is and
how they have guaranteed your privacy.
7. Concluding remarks
We will have to adjust these statements from time to time, for example when we adjust our website or change the rules
regarding cookies. You can consult this webpage for the latest version.
If you have any questions or comments, please contact info@zoise.xyz.
This cookie statement was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/nl/nl).

General Terms and Conditions Zoise
Email: info@zoise.xyz
Website: https://www.zoise.xyz
Article 1 - Definitions
Zoise: Zoise, located in Rotterdam, Chamber of Commerce number 90569466.
Customer: the party with whom Zoise has entered into an agreement.
Parties: Zoise and Customer together.
Consumer: a Customer who is also an individual and acts as a private person.
Article 2 - Applicability
These terms and conditions apply to all quotations, offers, work, orders, agreements, and the delivery of services or
products by or on behalf of Zoise.
Zoise and the Customer can only deviate from these conditions if it has been agreed upon in writing.
Zoise and the Customer expressly exclude the applicability of the Customer's or others' general terms and conditions.
Article 3 - Prices
Zoise uses prices in euros, including VAT and excluding any other costs such as administration or shipping costs, unless
agreed upon in writing otherwise.
Zoise may change the prices of its services and products on its website and in other communications at any time.
Increases in the cost prices of products or components thereof that Zoise could not have foreseen at the time of making the
offer or the conclusion of the agreement may lead to price increases.
The consumer has the right to cancel an agreement due to a price increase in paragraph 3, unless the increase is the result of
a legal regulation.
Article 4 - Samples and Models
When the Customer has received a sample or model of a product, the Customer cannot derive any rights from it other than
that it is an indication of the nature of the product, unless it has been agreed upon in writing that the products to be
delivered correspond to the sample or model.
Article 5 - Payments and Payment Terms
Zoise may require an advance payment of up to 50% of the agreed amount when entering into the agreement.
The Customer must have made a payment within 14 days after delivery.
The payment terms applied by Zoise are strict payment terms. This means that if the Customer has not paid the agreed
amount by the last day of the payment term, the Customer is automatically in default, without Zoise having to send a
reminder or put the Customer in default.
Zoise may make the delivery dependent on immediate payment or demand a security deposit for the total amount of the
services or products.
Article 6 - Consequences of Late Payment
If the Customer does not pay within the agreed period, Zoise may charge the statutory interest of 2% per month for noncommercial transactions from the day the Customer is in default, with a portion of a month counted as a full month.
When the Customer is in default, the Customer must also pay extrajudicial collection costs and any compensation to Zoise.
The collection costs are calculated in accordance with the Decree on Extrajudicial Collection Costs.
If the Customer does not pay on time, Zoise may suspend its obligations until the Customer has paid.
In the event of liquidation, bankruptcy, attachment, or suspension of payments on the part of the Customer, Zoise's claims
against the Customer become immediately due and payable.
If the Customer refuses to cooperate in the execution of the agreement by Zoise, the Customer must still pay the agreed
price.
Article 7 - Right of Reclamation
When the Customer is in default, Zoise may invoke the right of reclamation with regard to the unpaid products delivered to
the Customer.
Zoise exercises its right of reclamation by means of written or electronic notification to the Customer.
Once the Customer has been informed of the claimed right of reclamation, the Customer must immediately return the
relevant products to Zoise, unless agreed upon otherwise in writing.
The Customer pays the costs for retrieving or returning the products in paragraph 3.
Article 8 - Right of Withdrawal
A consumer may cancel an online purchase within 14 days of purchase without giving any reason. This right of withdrawal
does not apply when:
The product has been used.
It is a product that can quickly deteriorate, such as food or flowers.
It is a product that has been made or adapted specifically for the consumer.
It is a product that cannot be returned for hygienic reasons, such as underwear or swimwear.
The seal is broken, in the case of data carriers with digital content, such as DVDs or CDs.
The product or service concerns lodging, travel, a restaurant business, transport, a catering assignment, or a form of
leisure activity.
The product is a single magazine or newspaper.
The consumer has waived their right of withdrawal.
The 14-day cooling-off period in paragraph 1 begins:
On the day after the consumer has received the last product or part of an order.
As soon as the consumer has confirmed that they will receive digital content via the internet.
The consumer can exercise their right of withdrawal by sending an email with the subject to info@zoise.xyz, possibly
using the withdrawal form available on Zoise's website, https://www.zoise.xyz.
The consumer must return the product to Zoise within 14 days after notifying their right of withdrawal, or else their right of
withdrawal will expire.
Article 9 - Reimbursement of Delivery Costs
If the consumer has timely exercised their right of withdrawal and returned the entire order to Zoise on time, Zoise will
refund any shipping costs paid by the consumer within 14 days of receiving the returned order in full.
The costs of delivery are only borne by Zoise to the extent that the entire order is returned.
Article 10 - Return Costs
If the consumer exercises their right of withdrawal and returns the entire order on time, the Customer shall bear the costs
thereof.
Article 11 - Right of Retention
Zoise may exercise its right of retention and, in that case, keep the Customer's products until the Customer has paid all
outstanding invoices of Zoise, unless the Customer has provided sufficient security for these costs.
The right of retention also applies on the basis of previous agreements for which the Customer still owes money to Zoise.
Zoise is not liable for any damage that the Customer incurs due to the use of its right of retention.
Article 12 - Retention of Title
Zoise remains the owner of all delivered products until the Customer has paid all outstanding invoices of Zoise with respect
to an underlying agreement, including claims due to failure to perform.
Until that time in paragraph 1, Zoise may make use of its retention of title and recover the goods.
Before own


The Customer indemnifies Zoise against all claims from third parties related to the products and/or services provided by
Zoise.
Article 21 - Complaints
The Customer must examine a product or service delivered by Zoise for any deficiencies as soon as possible.
If a delivered product or service does not meet what the Customer could reasonably expect, the Customer must notify Zoise
of this within 1 month after discovering the deficiency.
A consumer must notify Zoise no later than 2 months after discovering the deficiency.
The Customer provides as detailed a description as possible of the deficiency so that Zoise can respond appropriately.
The Customer must demonstrate that the complaint relates to an agreement between the Customer and Zoise.
If a complaint concerns ongoing work, the Customer cannot demand that Zoise performs other work than agreed upon.
Article 22 - Notice of Default
The Customer must make any notice of default in writing to Zoise.
The Customer is responsible for ensuring that their notice of default actually reaches Zoise on time.
Article 23 - Customer Liability
When Zoise enters into an agreement with multiple Customers, each of them is jointly and severally liable for fulfilling the
agreements in that agreement.
Article 24 - Zoise's Liability
Zoise is only liable for damage suffered by the Customer when that damage is caused by intent or conscious recklessness.
When Zoise is liable for damage, it applies only to direct damage related to the performance of an underlying agreement.
Zoise is not liable for indirect damage, such as consequential damage, lost profits, or damage to third parties.
When Zoise is liable, this liability is limited to the amount paid by a (professional) liability insurance policy. If no
insurance has been taken out or no amount is paid, the liability is limited to the (part of the) invoice amount to which the
liability relates.
All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and cannot lead to any
compensation, dissolution, or suspension.
Article 25 - Expiry Period
Any right of the Customer to compensation from Zoise expires 12 months after the event from which the liability directly
or indirectly results. This does not exclude what is stipulated in Article 6:89 of the Dutch Civil Code.
Article 26 - Termination
The Customer may terminate the agreement if Zoise fails to perform its obligations, unless this failure does not justify
termination due to its specific nature or minor significance.
If performance of the obligations by Zoise is still possible, termination can only take place after Zoise is in default.
Zoise may terminate the agreement with the Customer if the Customer does not fully or timely fulfill their obligations
under the agreement, or if Zoise becomes aware of circumstances that give it good reason to believe that the Customer will
not fulfill their obligations.
Article 27 - Force Majeure
In addition to Article 6:75 of the Dutch Civil Code, it applies that a failure of Zoise cannot be attributed to Zoise by the
Customer when there is a situation of force majeure.
The following are also considered situations of force majeure in paragraph 1:
A state of emergency such as civil war or a natural disaster.
Non-performance or force majeure by suppliers, delivery persons, or others.
Power, electricity, internet, computer, or telecom outages.
Computer viruses.
Strikes.
Government measures.
Transport problems.
Inclement weather conditions.
Work stoppages.
If a situation of force majeure arises that prevents Zoise from fulfilling one or more obligations to the Customer, those
obligations will be suspended until Zoise can fulfill them.
From the moment a situation of force majeure has lasted at least 30 calendar days, both the Customer and Zoise may cancel
the agreement in writing, in whole or in part.
Zoise does not have to pay compensation to the Customer in a situation of force majeure, even if Zoise derives any benefit
from it.
Article 28 - Amendment of Agreement
If it is necessary to amend a closed agreement for its execution, the Customer and Zoise may adjust the agreement.
Article 29 - Amendment of General Terms and Conditions
Zoise may amend these general terms and conditions.
Minor changes may always be implemented by Zoise.
Substantial changes will be discussed with the Customer as much as possible.
A consumer may terminate the underlying agreement in the event of substantial changes to the general terms and
conditions.
Article 30 - Transfer of Rights
The Customer may not transfer rights from an agreement with Zoise to others without written permission from Zoise.
This provision applies as a stipulation with property law effect as described in Article 3:83(2) of the Dutch Civil Code.
Article 31 - Consequences of Nullity or Voidability
If one or more provisions of these general terms and conditions are declared null or void, this does not affect the other
provisions of these terms and conditions.
A provision that is null or void will be replaced by a provision that comes as close as possible to what Zoise had in mind
when drafting the conditions on that point.
Article 32 - Applicable Law and Competent Court
Dutch law applies to these general terms and conditions and any underlying agreement between the Customer and Zoise.
The court in the district where Zoise is located has exclusive jurisdiction to hear any disputes between the Customer and
Zoise, unless the law provides otherwise.
Issued on October 18, 2023.